The Smart Grid Customer Education Symposium

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Digital transformation is enabling utilities to engage with customers like never before—through technology investments both outside and inside the home. Whether you are a utility rolling out your first smart meter, or have already been using smart meters for years to improve reliability and customer experience and are now looking to further optimize your AMI investments, this premier industry event is for you.

This year’s Symposium will embrace innovation in customer experience, discussing the impact of grid modernization on the customer. From developing the regulatory or stakeholder business case for innovation investments, to rolling out dynamic new services including TOU, broadband and smart home, utilities and stakeholders will candidly share what has transformed their organizations and their communities and what the Utility of the Future must consider.

This year we will also present the 2019 Smart Grid Customer Innovation Awards to outstanding utilities and stakeholders that have demonstrated fearless approaches to innovation in improving customer engagement through innovative technology applications.

This year’s Symposium will cover:

  • Approaching AMI as a Platform for Improved Customer Experience
  • TOU and Dynamic Pricing – Success Stories
  • Smart City Innovation
  • Utility of the Future
  • The Role of Utilities in Smart Home
  • Stakeholder and Utility Collaboration
  • Innovation in Utility-Customer Experience

For more information or to register, please contact Meredith Salefski at


Grand Hyatt Washington
1000 H Street NW
Washington DC 20001

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